Do you have any questions? Check out our facts about shipping below. If you still need help please contact us.

At Watson & Thread Co., we appreciate your interest in our personalized products and are dedicated to delivering quality items that meet your expectations. Please review the following shipping policy for an understanding of our customization process and the time it takes to fulfill your orders.

Customization and Fulfillment:

Personalized Products: Many of our products are tailored to your individual preferences, featuring customizations such as printing, engraving, or other unique touches. As a result, each order requires specific attention and detail to ensure the highest level of quality.

Fulfillment Timeframe: We take pride in providing you with meticulously crafted products. Due to the customization process, it typically takes up to 14 business days for us to complete your order before it is shipped. This timeframe allows us to carefully create, review, and package your items with the utmost care.

Shipping Information:

Shipping Methods: We offer a variety of shipping options to cater to your needs, including standard and expedited shipping. Please note that the shipping time is separate from the fulfillment timeframe mentioned above.

Shipping Timeframe: Once your order has been completed and is ready to ship, the actual shipping time will vary depending on the shipping method selected during checkout. Standard shipping typically takes 3-7 days, while expedited shipping takes 1-5 days.

Order Tracking: Once your order has been shipped, you will receive a confirmation email
containing tracking information. This will allow you to monitor the progress of your package and estimate its arrival date.

Order Modifications and Cancellations:

Modifications or cancellations to orders can be made within 24 hours of placing the order. After this time, the customization process may have commenced, and adjustments cannot be guaranteed.

Contacting Customer Service:

Should you have any questions about the status of your order or require assistance with any aspect of your purchase, our customer service team is here to help. You can reach us at watsonandthreadco@gmail.com and we will be happy to provide you with the information you need.

We value your patience and understanding as we work to create the perfect customized products for you. Thank you for choosing Watson & Thread Co. and entrusting us with your personalized items.

Sincerely,

The Watson & Thread Co. Team